Refunds and Returns Policy
At OreganicUSA, we want you to have a clear and transparent experience. This policy explains when returns, refunds, or replacements apply.
Final sales
Due to the nature of our products (natural supplements), all sales are considered final once delivered, except in the cases described below.
Damaged or incorrect products
If you receive a damaged, defective, or incorrect product, please contact us within the first 48 hours of delivery.
- Include your order number
- Clear photos of the product and packaging
- Brief description of the issue
Review process
Our team will review your request and, if applicable, offer:
- Product replacement
- Partial or full refund
- Store credit (depending on the case)
OreganicUSA reserves the right to determine the appropriate solution.
Refunds
Approved refunds will be processed to the original payment method via Shopify Payments.
The reflection time depends on the customer's bank or financial institution.
Situations not covered
- Incorrect use of the product
- Personal preference or change of mind
- Requests outside the 48-hour window
- Damage caused after delivery
Shipping and costs
Shipping costs are non-refundable, except when the error is attributable to OreganicUSA.
Contact
To initiate a return or refund request, please write to us at:
Email: rma@oreganicusa.com
Location: Anaheim, California, United States